Privacy policy

Your privacy is respected by us. Insect-free.shop strives to protect your privacy as well as possible and will handle the information you provide to us confidentially. When processing personal data, we comply with the applicable laws and regulations in the field of privacy. In this privacy and cookie statement, we inform you about how we handle your data.

Contact Details

Département 1086, 126 East Ferry Road
Canary Wharf, London E14 9FP

Chamber: 07558068

Personal data we process

Insect-Free.shop processes your personal data because you use our services and/or because you provide this information to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have consent from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents are involved in the online activities of their children to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without this consent, please contact us via [email protected] and we will delete this information.

Purpose and legal basis for processing personal data

Insect-Free.shop processes your personal data for the following purposes:

• To perform the agreement between you and us
• To be able to call or email you to carry out or improve our service
• To deliver goods and services to you or to visit you for an appointment
• To inform you about changes to our services and products
• To send advertising and/or newsletters
• Insect-Free.shop also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making

Insect-Free.shop does not make decisions based on automated processing on matters that may have (significant) consequences for individuals. This concerns decisions made by computer programs or systems, without a human (e.g. an employee of Insect-Free.shop) being involved.

How long we retain personal data

Insect-Free.shop does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected.

In the context of the Dutch Tax Act, we retain our sales records for seven years.

Sharing personal data with third parties

Insect-Free.shop does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a Data Processing Agreement to ensure the same level of security and confidentiality of your data. Insect-Free.eu remains responsible for these processing activities.

Cookies, or similar techniques, that we use

Insect-Free.shop only uses technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your user convenience. They ensure that the website works properly and remember, for example, your preference settings. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information that has previously been stored via your browser settings.

View, correct or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Insect-Free.eu, and you have the right to data portability. This means that you can request us to send the personal data we hold about you in a computer file to you or to another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to [email protected]. To ensure that the request is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Insect-Free.eu also informs you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Insect-Free.shop takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via [email protected].

Insect-Free.eu may change the privacy policy. The most recent version is always displayed on this page.
This version was last modified on 28-07-2021.